MultiShade

Elegant, reliable, and easy to install and use, the MultiShade is a robust outdoor blind that you can install in front of a window or to block the sun under a pergola, gazebo, or balcony.

It is compatible with any opening. It opens up to 10 feet high and offers a 5% opening in the high-quality mesh. Assembled in Canada with high-quality materials, these awnings are compatible with modern architecture.

Did you know that the Multishade, installed outside your windows, absorbs the heat created by the sun's rays? This phenomenon reduces heat radiation on the window surface, which helps decrease the electricity consumption of your air conditioning system.

Available with a black or white casing and a manual mechanism with the gear on the right or a motorized mechanism with left or right orientation.

*Please note that the fabric color in the image may differ slightly from reality depending on the screen used (computer, tablet, phone, etc.)

WARRANTY

Warranty for retractable awnings and accessories from the Brasilia™ collection as well as MultiShades™

A. Who provides this warranty?

Costco.

B. Who is entitled to this warranty?

This warranty applies to the customer who purchased the product. This warranty cannot be transferred or assigned to another owner. This warranty applies only to products purchased and installed in Canada.

C. What are Costco's responsibilities under this warranty?

Subject to the terms and conditions of this warranty, Costco will replace parts deemed defective and caused by a design, manufacturing, or assembly issue, according to the component warranty explained below.

D. What are the buyer's responsibilities under this warranty?

1. To make a claim under this warranty, the original owner must have paid in full for the product covered by the warranty. If the purchase has not been settled in its entirety, this warranty is null and void, and Costco will not be held responsible for any liability under this contract. The buyer acknowledges that this contract constitutes a legal agreement binding the parties.
2. The buyer must have followed the installation, maintenance, operation, use, and storage recommendations provided in the installation manual. Failure to comply with the stated conditions will render the warranty null and void and release Costco from all responsibilities described under this warranty.
3. Notify Costco as soon as possible that a claim will be made.
4. Costco may ask the buyer to provide a photo of the defective part and may also request a deposit until the defective parts are returned to Costco for inspection. The buyer must obtain a return authorization form from Costco Customer Service before sending the merchandise. Upon receipt of this form, the customer sends the parts or product to be returned "freight paid."

E. What is covered by the warranty?

With the exception of the remote control and wind sensor, which are limited to a one-year warranty, other components related to retractable awnings from the Brasilia™ collection are covered by a 5-year warranty and subject to the specifications mentioned below:

STRUCTURAL SUPPORTS: including side arms, rear casing, front bar, and any other attached support, are guaranteed for 5 years following purchase, provided the components are not subjected to excessive winds or water accumulation on the fabric.

THE ROLLER is guaranteed for 5 years against any damage including cracking or bending that could affect the proper functioning of the awning, provided the components are not subjected to excessive winds or water accumulation on the fabric.

THE ACRYLIC FABRIC is guaranteed for 10 years against:

Excessive fading under normal conditions of use, operation, and storage as indicated in the installation manual, and provided the awning is not subjected to excessive winds or water accumulation on the fabric.

THE GEAR MECHANISM (MANUAL model only) is guaranteed for 5 years following purchase, provided normal conditions of use, operation, and storage have been followed.

THE ELECTRIC MOTOR (MOTORIZED model only) is guaranteed for 5 years following purchase, provided normal conditions of use, operation, and storage have been followed. However, the remote control and wind sensor are limited to a one-year warranty.

AWNING ACCESSORIES With the exception of the remote control and wind sensor, which are limited to a one-year warranty, other accessories attached to the awning are guaranteed for 5 years following purchase, provided normal conditions of use, operation, and storage have been followed.

F. What is not covered by the warranty?

• Retractable awning products from the BRASILIA™ collection are not designed to be used as carports. Any damage caused by an awning used as a carport will not be covered by the product warranty.
• Installation supports are not designed for a house roof, and even if there are specialized supports for this type of installation, any damage caused to the roof or the house by water infiltration will not be covered by the product warranty.
• Any damage or product failure caused by negligence or intentionally by the buyer or any other person will not be covered by the warranty.
• It is the buyer's responsibility to properly install the awning to beams, joists, or any other structural part to stabilize the awning to the wall. Any damage or product failure caused by the product falling is not covered by the warranty.
• The buyer must have followed the installation, maintenance, operation, use, and storage recommendations provided in the installation manual. Failure to comply with the stated conditions will render the warranty null and void and release Costco from all responsibilities described under this warranty.
• The costs of installation and removal of replacement parts are not covered by the warranty.
• The shipping costs to and from for replacement parts are not covered by the warranty and must be paid by the buyer.
• Expansion of material or damage to the structure caused by wind or water accumulation is not covered by the warranty.
• Any modification to the electric motor or wiring voids the warranty on the motor and its components (wall plug, remote control, cables, etc.).

G. GENERAL CLAUSES AND LIMITATIONS

1. The warranty is an exclusive asset for the buyer. Costco offers no other warranties to the buyer, express, statutory, implied, or otherwise, and all implied warranties, including without limitation, implied warranties of merchantability and fitness for a particular purpose, are hereby waived.
2. To the extent permitted by law, Costco is in no way liable to the buyer or other person for special, consequential, indirect, or similar damages of any kind or nature whatsoever, resulting from the warranty or other breach of contract, negligence, tort, or otherwise, even if Costco products have been advised of the possibility or probability of potential loss or damage. In no event shall Costco be liable for loss of wages and/or profits.
3. Some provinces and states do not allow limitations on the duration of a warranty, or do not allow exclusions or limitations on consequential or special damages, so these limitations may not apply.
4. This warranty gives you certain rights, and you may have others that vary from province to province and state to state.
   
   

   90-Day Limited Warranty for slightly damaged retractable awnings, sunshades, and their accessories

   1. Who provides this warranty?

   Costco

   1. Who is entitled to this warranty?
       
      This warranty applies to the customer who purchased the product. This warranty cannot be transferred or assigned to another owner. This warranty applies only to products purchased and installed in Canada.
   2. When does this warranty begin?
       
      This warranty applies for 90 days from the date of product shipment. The shipment date is when the customer receives their awning.
   3. What are Costco's responsibilities under this warranty?
       
      Subject to the terms and conditions of this warranty, Costco will replace parts deemed defective due to a design, manufacturing, or assembly issue, according to the component warranty explained below.
   4. What are the buyer's responsibilities?
      1. To make a claim under this warranty, the original owner must have paid in full for the product covered by the warranty.
      2. When the buyer undertakes the installation, they must follow the installation recommendations. Maintenance, operation, use, and storage as explained in the installation manual must be rigorously followed. Failure to comply with the stated conditions will render the warranty null and void and release Costco from all responsibilities described under this warranty.
      3. Notify Costco as soon as possible that a claim will be made.
      4. Costco may ask the buyer to provide one or more photos of the defective part. A deposit may be requested from the buyer until the defective parts are returned to Costco for inspection. The buyer must obtain a return authorization form from Costco Customer Service before sending the merchandise. Upon receipt of this form, the customer sends the parts or product to be returned.
   5. What is covered by the warranty?
       
      The components of the lateral arm awning or sunshade (all parts attached to the awning) are covered by the 90-day limited warranty against manufacturing defects outlined below:

       

      Components covered by the warranty:

      • STRUCTURAL SUPPORTS: including side arms, square bar, casing, front bar, and any other attached support, are guaranteed for 90 days following purchase, provided the components are not subjected to excessive winds or water accumulation on the fabric.
      • THE ROLLER is guaranteed for 90 days against any damage including cracking or bending that could affect the proper functioning of the awning, provided the components are not subjected to excessive winds or water accumulation on the fabric.
      • THE FABRIC (and sunshade fabric) are guaranteed for 90 days against:
        1. Excessive fading under normal conditions of use, operation, and storage as indicated in the installation manual.
        2. Mildew on vinyl and sunshade fabric. Mildew will not form directly on the fabric but on dirt that has not been removed. Please read the section on fabric cleaning.
        3. Cracking or excessive peeling under normal conditions of use, operation, and storage as indicated in the installation guide and provided the awning is not subjected to excessive winds or water accumulation on the fabric.
      • THE GEAR MECHANISM (manual models) is guaranteed for 90 days following purchase, provided normal conditions of use, operation, and storage have been followed.
      • THE ELECTRIC MOTOR (Motorized or Solar Power models) is guaranteed for 90 days following purchase, provided normal conditions of use, operation, and storage have been followed.
      • AWNING OR SUNSHADE ACCESSORIES (any attached accessory) are guaranteed for 90 days following purchase, provided normal conditions of use, operation, and storage have been followed.
   6. What is not covered by the warranty?
      1. Retractable awnings are not designed to be used as carports or on recreational vehicles. Any damage caused by a retractable awning used as a carport or installed on a recreational vehicle will not be covered by the product warranty.
      2. Any damage or product failure caused by negligence or intentionally by the buyer or any other person will not be covered by the warranty.
      3. When the product is installed by a third party paid by the buyer, it is the buyer's responsibility to properly install the awning or sunshade fabrics to beams, joists, or any other structural part. Any damage or product failure caused by the product falling or becoming twisted or deformed due to improper installation is not covered by the warranty.
      4. The costs of installation/removal of replacement parts are not covered by the warranty.
      5. The shipping costs to and from for replacement parts are not covered by the warranty and must be paid by the buyer.
      6. Fabric expansion or damage to the structure caused by wind or water accumulation is not covered by the warranty.
      7. Any modification to the electric motor or wiring voids the warranty on the motor and its components (wall plug, remote control, cables, etc.).
   7. GENERAL CLAUSES AND LIMITATIONS
      1. THE WARRANTY IS AN EXCLUSIVE ASSET FOR THE BUYER. COSTCO OFFERS NO OTHER WARRANTIES TO THE BUYER, EXPRESS, STATUTORY, IMPLIED, OR OTHERWISE, AND ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY WAIVED.
      2. TO THE EXTENT PERMITTED BY LAW, COSTCO IS IN NO WAY LIABLE TO THE BUYER OR OTHER PERSON FOR SPECIAL, CONSEQUENTIAL, INDIRECT, OR SIMILAR DAMAGES OF ANY KIND OR NATURE WHATSOEVER, RESULTING FROM THE WARRANTY OR OTHER BREACH OF CONTRACT, NEGLIGENCE, TORT, OR OTHERWISE, EVEN IF COSTCO HAS BEEN ADVISED OF THE POSSIBILITY OR PROBABILITY OF POTENTIAL LOSS OR DAMAGE. IN NO EVENT SHALL COSTCO BE LIABLE FOR LOSS OF WAGES AND/OR PROFITS.
      3. SOME PROVINCES DO NOT ALLOW LIMITATIONS ON THE DURATION OF A WARRANTY, OR DO NOT ALLOW EXCLUSIONS OR LIMITATIONS ON CONSEQUENTIAL OR SPECIAL DAMAGES, SO THESE LIMITATIONS MAY NOT APPLY.
      4. THIS WARRANTY GIVES YOU CERTAIN RIGHTS, AND YOU MAY HAVE OTHERS THAT VARY FROM PROVINCE TO PROVINCE.

DOCUMENTS

• Multishade Installation Manual.pdf